The Importance of Personalized Service: Not Just Being

For the past 45 years, this leading Financial Services company has achieved an outstanding record of consistently providing insurance products and services that meet the needs of its clients. The company’s competitive advantage was its long-term strategy of decentralized operations, which allowed for a quick and effective response to changing market conditions and local client needs. When the company made the decision to move from a decentralized IT model to a centralized IT model, it became critical to have a service provider that would be there every step of the way.

With a major project underway, it was clear to this Vice President of IT that it was time to find a new service provider that not only understood the unique operations and risks behind this significant transition but would also be a trusted and valued partner. This Financial Services company turned to Blue Hill Data Services/CAPS for the level of respect and personalized service that they knew they deserved.

Challenge(s)

• Using a big named service provider that was growing too large.
• Paying high costs for solutions being performed.
• Slow response times for tickets and issue management

Solution

• Provided customized solutions tailored to their needs.
• Delivered cost-savings to the client.
• Introduced efficiencies to fit the client’s needs.

I didn’t want to be nickel-and-dimed, and I didn’t want to be taken advantage of,” said the Vice President of IT. “We decided to find a new provider that valued our business and was flexible. We were able to work with Blue Hill/CAPS to customize exactly what we needed

We deliver all services from On-Shore, USA, and since 1994 we have supported government and commercial clients, helping them reduce their operating expense, eliminate capital expense, mitigate the risk of a retiring workforce, meet all regulatory compliance, and audit requirements, and achieve 100% client success.

Our differentiation is providing customized solutions, flexibility both in contracts and solutions, cost effectiveness, and personalized attention. Our client’s data center environment can be hosted within Blue Hills’ private cloud, or Blue Hill support services can be provided remotely to the client’s site.