Blue Hill Delivers Exceptional Customer Service, Ensuring Long-Term Client Loyalty

Blue Hill Data Services (Blue Hill), a leading provider of Multi-Platform IT solutions and managed services and specializes in IBM Mainframe-as-a-Service, is proud to highlight the reasons behind its exceptional customer retention rates. Through comprehensive account management, direct access to senior staff, and a commitment to flexibility and cost-effectiveness, technical ability and experience, Blue Hill continues to set industry standards for client satisfaction.

Exceptional Account Management

Blue Hill’s account management framework is designed to foster strong, lasting client relationships. Each client is assigned a single point of contact, ensuring consistent and personalized service. The account manager maintains regularly scheduled meetings to keep communication open and proactive. This allows for ongoing review of environment performance, service desk tickets, service level agreements, and current or planned projects. Additionally, Blue Hill offers continuous improvement recommendations to optimize service quality and operational efficiency.

Access to Key Personnel

Clients benefit from direct access to Blue Hill’s key staff, including its C-level executives. This open-door policy ensures that client feedback and concerns are addressed promptly and effectively at the highest organizational levels, reinforcing trust and accountability. By facilitating open lines of communication with Blue Hill’s leadership team, Blue Hill ensures that its strategic decisions are made not only through its own experience but by listening to its clients’ insight and concerns. This approach not only fosters a deeper understanding of client needs but also enhances collaboration and innovation. Clients can expect timely responses and personalized attention, which translates into a more agile and responsive service experience. Blue Hill’s commitment to maintaining transparent and accessible leadership underscores its dedication to building long-lasting, mutually beneficial relationships.

Expertise and Experience

Blue Hill’s team comprises highly experienced technical and operational staff, with an average of 25 years of industry expertise. This depth of knowledge ensures that clients receive top-tier service and innovative solutions tailored to their unique requirements. Blue Hill’s professionals bring a wealth of experience across various sectors, enabling Blue Hill to tackle complex challenges with confidence and creativity. Each team member is dedicated to continuous learning and staying knowledgeable with the latest industry trends. By leveraging this extensive expertise, Blue Hill’s staff can anticipate potential issues, provide proactive recommendations, and deliver results that exceed expectations. This commitment to excellence and innovation positions Blue Hill as a trusted partner for clients seeking reliable and forward-thinking services.

Flexible Solutions and Cost-Effective Pricing

Blue Hill’s culture is built around flexibility and client-centric service. Unlike many competitors, Blue Hill does not impose mandatory upgrades, allowing clients to benefit from customized solutions that best meet their needs. Furthermore, Blue Hill’s transparent pricing model ensures cost-effective service delivery without hidden fees or unexpected charges, providing clients with peace of mind and value for their investment.

About Blue Hill

Blue Hill Data Services consistently achieves 100% client satisfaction by providing Private Cloud and fully managed 24/7 data center hosting solutions, and a full array of IT support services.

Blue Hill delivers all services from On-Shore, USA, and since 1994 has supported government and commercial clients; helping reduce their operating expense, eliminate capital expense, mitigate the risk of a retiring workforce, meet all regulatory compliance, and audit requirements, and achieve 100% client success.

Blue Hill specializes in mainframe, and also provides multi-platform support services and infrastructure solutions. We have successfully carved out a niche in supporting Mainframe mission-critical applications. Acting as our Clients’ partner, we can support their environments either indefinitely or until they choose to get off the Mainframe, providing flexibility in reducing costs as utilization decreases.

Blue Hill’s differentiation is providing customized solutions, flexibility both in contract and solutions, cost effectiveness, and personalized attention. Our client’s data center environment can be hosted within Blue Hills’ private cloud facilities, or Blue Hill support services can be provided remotely to the Client’s site.

IT Managed Delivery Services and Solutions:

• Mainframe-as-a-Service (MFaaS)
• AS/400 – iSeries-as-a-Service
• Server/Cloud Infrastructure
• Applications Development and Maintenance Support Services
• Disaster Recovery and Business Continuity
• Colocation Services
• Remote Support
• Software-as-a-Service – Credit Insurance and Debt Protection Solutions (XyberNET)

Deep technical skills and longstanding experience enables Blue Hill to support clients’ legacy environments as well as implement new technology solutions. We do not force clients to upgrade or change the way they are used to doing business. This enables seamless transitions, minimizes risk, and completes migrations in shorter timeframes. We are proud of our 100% client satisfaction.